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Support for Your Purchase
Have questions? Need how-to’s or troubleshooting advice? The resources below will help you navigate your options.
Jump to Manufacturer:
For support with collectible brass trains, click here.
Nightwatch Trains is not affiliated with or an authorized dealer for BLI. The links included here are intended only to provide helpful resources for you.
DIGITRAX
Digitrax offers a one year “No Worries” Warranty against manufacturing defects and accidental customer damage on many of their products.
Nightwatch Trains is an authorized Digitrax dealer.
INTERMOUNTAIN
Note that InterMountain no longer accepts returns for non-warranty repairs. Access their Return form & additional info here.
Nightwatch Trains is an authorized InterMountain dealer.
NWSL (NORTHWEST SHORT LINE)
Nightwatch Trains is an authorized NWSL dealer.
SOUNDTRAXX
If within the first ninety (90) days of ownership, “you damage your Digital Sound Decoder or it fails to operate, SoundTraxx will repair or replace the system free of charge,” if certain criteria are met (see here).
Nightwatch Trains is an authorized Soundtraxx dealer.
TCS (TRAIN CONTROL SYSTEMS)
TCS Decoders, Motherboards, and Keep Alive® “are covered under a ONE YEAR “goof-proof” warranty.” It “covers manufacturer defects, burns, shorts, physical damage, and operator error. The decoder will be repaired or replaced within one year of the manufactured date even if the operator accidentally damages it.”
Nightwatch Trains is an authorized TCS dealer.
WALTHERS
Nightwatch Trains is an authorized Walthers vendor.